Fix Your Face

The last few weeks have been packed with incredible experiences, meaningful connections, and many "moral of the story" moments. I recently spent two weeks in Orlando attending several work conferences, and my husband and daughter were able to come along! Over the next few newsletters, I’ll share highlights from that trip.

But first, let me clear something up: The title of this week’s newsletter doesn’t suggest that you need plastic surgery. We all have beautiful faces—unique and special in our own way. So, what do I mean by "Fix Your Face?" Stick with me until the end, and I’ll explain.

Let’s begin:

How much power do we hold in our faces? How far can a smile or an upbeat expression really go? Does it even make a difference?

I once did a little experiment while flying. On the way to my destination, I made a conscious effort not to smile or make eye contact with anyone. I kept my head down, and unsurprisingly, no one spoke to me.

On the flight home, I tried something different. I smiled. Not a forced or exaggerated smile—just a natural, pleasant expression. Whenever I made eye contact, I smiled a little bigger and greeted people with a warm “Hello.” As I walked down the aisle with a cheerful expression, a man suddenly stopped me by grabbing my arm. He said, “Never stop smiling. It’s refreshing to see someone happy. You’re glowing.”

I’ll never forget that moment—or the other times in my life when people have told me I was “glowing.” Compliments like that don’t happen by accident. They come from intentional choices. Smiling, radiating happiness—it takes practice, awareness, and effort.

I believe our facial expressions are contagious. Whether we’re smiling, frowning, or lost in thought, people notice.

There’s a quote by Patrick Kearon that I love: “Our faces should reflect our joy and gratitude. We communicate with each other through the expressions on [our] faces.”

This past weekend, I went on another early morning hike (if you missed last week's newsletter, I shared another hiking story). Even though I was tired, I decided to smile at everyone I passed. Halfway up the mountain, I greeted a woman coming down, saying, “Good morning!” She responded with, “Well, if that isn't a winning smile!”

I laughed to myself. It reinforced how much our faces say to others. In a world where we often hide behind texts, emails, and phone calls, we can forget how powerful face-to-face interaction can be. Our faces convey emotions and thoughts in ways words alone can’t.

Moral of the Story: Fix your face 🙂 What does your everyday expression say to others? How are you communicating through your facial expressions? Take time to practice smiling, even when no one is watching. Be intentional about what you project into the world. Is it positivity? Negativity? Or is it just neutral? I don’t know about you, but I’m not living my life to be average.

#fixyourface

Sending lots of love to you all! Until next week

Erica❤️🌺

P.S. If you are wanting to attend The CSR Academy 2-day training event in Las Vegas this year, please check out the details at this link! This is for business owners, call center managers, dispatchers, and CSRs. It is a workshop style, so bring your laptops, favorite pens, and get ready to create for your company!

P.P.S. I'm joining a local Utah company to talk about CSR Training on a special webinar this Thursday! Use this link to register for free 🙂